Privacy Policy

1. Information We Collect

When you fill out our contact form, schedule a consultation, or reach out by email, you provide information such as your name, email address, phone number, and business name. We collect this because you gave it to us directly.

If you become a client, we may also collect financial information necessary to provide our services. This includes bank statements, invoices, payroll records, and other documents related to your bookkeeping needs.

Our website also collects some technical information automatically. This includes your IP address, browser type, device information, and how you navigate our pages. This happens through cookies and similar technologies described below.

2. Cookies and Analytics

Cookies are small files stored on your browser that help websites function and remember your preferences.

Google Analytics: We use Google Analytics to understand how visitors find and use our website. This data helps us see which pages are helpful and where we can improve. The information collected is anonymous and does not identify you personally. Google may store this data on servers in the United States.

Cloudflare: Our website uses Cloudflare for security and performance. Cloudflare may collect technical data such as your IP address and browser information to protect our site from malicious traffic and deliver pages faster. Cloudflare Web Analytics may also collect anonymous usage data to help us understand site traffic.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of our site work.

3. How We Use Your Information

We use the information we collect for practical purposes.

• To respond when you contact us with questions.
• To schedule consultations and discovery calls.
• To provide bookkeeping, payroll, and accounting services if you become a client.
• To prepare financial reports and maintain accurate records for your business.
• To improve how our website works based on visitor behavior.

We do not sell your personal information to anyone.

4. When We Share Information

We keep your information confidential and do not share it with outside parties except when necessary to provide our services or when required by law.

If you become a client and we need to coordinate with your CPA, attorney, or another professional on your behalf, we will ask for your permission first. For clients using our business sale assistance or business purchase analysis services, we may share relevant financial information with prospective buyers, sellers, or their representatives only with your explicit consent.

Handling of mobile and SMS opt-in information is covered separately in the SMS Messaging & Compliance section below.

5. How We Protect Your Information

We take data security seriously. Your information is protected with encryption and secure systems. Client financial data is handled through professional-grade accounting software and secure file sharing platforms designed for this type of work.

For clients with specialized needs, such as law firm trust accounting, we follow industry standards and maintain the confidentiality required for sensitive financial records.

That said, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we do take reasonable steps to protect your data.

6. Your Rights

You have the right to know what personal information we have about you. You can also ask us to correct it, update it, or delete it. Just reach out using the contact information below and we will respond promptly.

7. Updates to This Policy

If we change this policy, we will post the updated version here and update the date at the top of the page. We encourage you to review this page periodically.

8. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP".
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business.
• Messages will be directly related to the services you have requested.
• We do not send promotional content without specific consent.

Help & Support:

• Reply "HELP" for assistance or contact us at hello@villagroupusa.com.
• Customer support is available during regular business hours.

Carrier Information:

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

9. Contact Us

Questions about this privacy policy? Email us at hello@villagroupusa.com.